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Category: Quality Management Reports

Description

The Agents Evaluation Summary report shows aggregated information for each agent, providing the data collected from scorecards. The report details all available information from the scorecards including agent name, evaluator name, supervisor name, evaluation date, scoring information, classification, etc.

Filter options

AgentOnly evaluations for the selected agent(s) will be displayed
Evaluated byOnly evaluations for the selected evaluator(s) will be displayed
Evaluation formOnly evaluations for the selected evaluation form(s) will be displayed
Evaluation projectOnly evaluations for the selected evaluation project(s) will be displayed
GroupsOnly evaluations for the selected group(s) will be displayed
ScoreOnly evaluations for the selected score(s) will be displayed
QuestionOnly evaluations containing the selected answer(s) for selected question(s) will be displayed.

Information

  • Query Interval
  • Print Date
  • Record Count
  • User
  • Agent Name
  • Group name
  • Form Name
  • Evaluator Name
  • Evaluation Date
  • Call Duration
  • Call Date
  • Classification
  • Score

Charts

  • Agents Average Scores Comparison Chart

 

Report sample