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Category: Conversation Activity Reports

Description

The Agents Call Activity Summary report shows aggregated call activity information for each agent, providing the data collected from recorded calls database. The report summarizes various available information from the call records including the number of calls, average call duration, etc.

Filter options

Agent e-mailOnly calls for the selected e-mail address(es) will be displayed
Agent nameOnly calls for the selected agent(s) will be displayed
Call directionOnly calls for the selected call direction(s) will be displayed
Called party nameOnly calls for the selected called party(s) will be displayed
Called party numberOnly calls for the selected called party(s) will be displayed
Caller party nameOnly calls for the selected called party(s) will be displayed
Caller party numberOnly calls for the selected called party(s) will be displayed
Media file nameOnly calls for the selected media file(s) will be displayed
Recording serverOnly calls for the selected recording server(s) will be displayed

Information

  • Query Interval
  • Print Date
  • Record Count
  • User
  • Calls Handled
  • Overall Call Duration
  • Average Call Duration

Charts

  • Number of records grouped by call direction for each agent
  • Total duration grouped by call direction for each agent
  • Agent comparison charts rendered by N of records and total call duration

 

Report sample