This guide contains articles about the features in Verba that were created specifically to make it possible for organizations to comply with regulatory requirements.
- Approval Workflows
- Legal Hold
- Voice Quality Check
- Call Blocking on Recording Failure
- Encryption and integrity protection
- CDR reconciliation
- Customer Identification Data Masking
In order to use some of the capabilities described in this guide, all recorded users should have the user add-on called Verba Add-on Advanced Compliance License.
Note! This add-on license is also required for some of the supported external Storage Targets. For details please review the Storage and export targets article.