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The Verba Cisco Central Recorder service allows you to record the Cisco phones using the integrated recording technology available since CUCM 6.0. In order to setup extensions/directory numbers, the Cisco Unified Communications Manager has to be configured properly and extensions have to be added optionally in the Verba system.

This topic only focuses on the phone administration, there are other mandatory tasks for the complete configuration of the CUCM and the Verba server. For further information, see Configuring Cisco UCM for central recording and see Central Cisco recorder configuration.

The table below summarizes the necessary steps to add a recorded extension using Cisco Central Recorder:

  Description
1Configure recorded extension in CUCMSet up a new recorded extension in CUCM. For a more detailed description, see Adding a new extension for recording in Cisco UCM
2Update associated devices for the JTAPI application userThe JTAPI application user, utilized by the Verba system to provide additional metadata for the calls, has to be associated with each recorded device. Update the association configuration, see Create an application user for the JTAPI application.
3Configure recorded extension in Verba Recording SystemYou only have to take this step if you want to assign the newly configured extension to a Verba user for search and replay or on-demand recording. For more information, see Creating an extension.
4Make test callTest the configuration, by making a call from the phone and play it back in the Verba web interface.
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