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Most of the Verba functions can be enabled by configuring the users' extensions. Based on the configured extensions, the recording and filter services decides:

  • If the recording of the conversation is required
  • If an announcement is required
  • If an action is required based on the communication policy configuration

The extensions can be line numbers, SIP URIs or Agent IDs in the case of turret recording. In the case of high number extensions, instead of adding all of them manually, the Active Directory synchronization can be used.

Step 1 - Go to the Users \ Extensions menu.

Step 2 - Click on the Add New Extension link in the upper right corner.

Step 3 - Provide the line number or the SIP URI (without the "sip:") in the Extension field. This has to be exactly the same as what configured on the PBX side. In case of turret recording, the Agent ID has to be provided.

Step 4 - Provide a Verba user in the User field. Recorded conversations will be assigned to Verba users based on this settings. The Communication Policies also identify the Verba users in the communication sessions based on this setting. For more information, see Adding a New User.

Step 5 (Turret only) - Set the Type setting to User/Agent ID.

Step 6 - Set the recording settings according to the requirements under the Recording Settings section.

Step 7 - Click Save.

Step 8 - A notification banner will appear on the top. Click on the click here link, so you will be redirected to the Configuration Tasks tab. Click on the Execute button in order to execute the changes.

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