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Access to the Verba Recording System and the recordings stored in it are controlled by the configuration of users, groups and extensions.

Users

Users represent people who are able to login to the system. Users have the following fundamental parameters that define their access:

Groups

Groups represent a list of users who belong together for some organizational reason. The key aspect of groups is the possibility of promoting users to become group supervisors and see all calls of the members of the group. Each user can supervise and belong to multiple groups.

Extensions

Extensions represent phone numbers in the system. These Extensions can have different recording modes (always-on, on-demand, do not record), and can be associated to a user. A user can have multiple extensions, but an extension can belong to only one user.

Which calls can I see?

The Visibility of functions and conversations article summarizes the factors that decide who will see what in a Verba solution.

Further details


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