Frequently asked questions
Is this a software or hardware solution?
The Verba Recording System is a software-only solution,
server/OS is delivered by our integrator partners.
What server and operating system do I need?
Any standard PC server that runs a Windows Server edition,
see Select your server for details.
How much disk space will I need for my calls?
See Storage requirements.
The documentation for the Verba Recording System comes in a set of documents each targeted to various roles/users of the Verba call recording system.
|Quick Reference Guide||A quick overview of the web interface, the web-based media player, the search screen and the Cisco IP phone app.|
|User Guide||This guide explains how to access, search, list and play back phone calls, how to share and publish media and how to work with Cisco phones.|
|Administration Guide||This guide is targeted for administrators responsible for managing user and group rights and register recorded phones and more.|
|Quality Management Guide||This guide is for contact center supervisors who manage quality assurance projects, design evaluation forms or evaluate and score interactions.|
|This guide is for users who want to search in recordings and manage speech analytics.|
|Ethical Wall Guide||The guide explains the Verba Ethical Wall solution. It describes the design, configuration and administration of the solution.|
|Deployment Guide||This guide is for system and network engineers who plan, install and configure Verba solutions.|
|Operation and Maintenance Guide||This guide is for system managers working with monitoring, troubleshooting, SQL administration and backup/restore operations.|
|Reporting Guide||This guide explains how to create and manage various reports and report types.|
|Dashboard Guide||This guide explains how to use the dashboard and configure widgets.|
|Integration Guide||This guide is for system architects and developers building integrated solutions (includes HTTP Business API, HTTP Single Sign-On API and more).|
|Licensing Guide||This guide explains licensing models, how to quote a Verba solution and how to install a license in the product.|
PDF exports of this knowledge base are available for offline use.
You can get English language technical assistance directly from Verba Technologies or from your system integrator/distributor.