- Quick Reference Guide
- User Guide
- Administration Guide
- Quality Management Guide
- Ethical Wall Guide
- Advanced Compliance Guide
- Speech Analytics Guide
- Reporting and Dashboard Guide
- Operation and Maintenance Guide
- Deployment Guide
- Integration Guide
If you only have 2 minutes...
Frequently asked questions
Is this a software or hardware solution?
It is a software-only solution,
server/OS is delivered by our integrator partners.
What server and operating system do I need?
Any standard PC server that runs a Windows Server edition,
see Server sizing and requirements for details.
How much disk space will I need for my conversations?
See Storage requirements.
The documentation for the Verba Recording System comes in a set of documents each targeted to various roles/users of the Verba call recording system.
|Quick Reference Guide||A quick overview of the web interface, the web-based media player, the search screen and the Cisco IP phone app.|
|User Guide||This guide explains how to access, search, list and play back phone calls, how to share and publish media and how to work with Cisco phones.|
|Administration Guide||This guide is targeted for administrators responsible for managing user and group rights and register recorded phones and more.|
|Advanced Compliance Guide||This guide contains articles about the features in Verba that were created specifically to make it possible for organizations to comply with regulatory requirements.|
|Quality Management Guide||This guide is for contact center supervisors who manage quality assurance projects, design evaluation forms or evaluate and score interactions.|
|The system offers speech transcription to allow searching in voice conversations. Refer to the corresponding guides to understand the capabilities, language support, limitations and license requirements for each.|
|Ethical Wall Guide||The guide explains the Verba Ethical Wall solution. It describes the design, configuration and administration of the solution.|
|Deployment Guide||This guide is for system and network engineers who plan, install and configure Verba solutions.|
|Operation and Maintenance Guide||This guide is for system managers working with monitoring, troubleshooting, SQL administration and backup/restore operations.|
|Reporting and Dashboard Guide||This guide explains how to create and manage various reports and report types.|
|Integration Guide||This guide is for system architects and developers building integrated solutions (includes HTTP Business API, HTTP Single Sign-On API and more).|
PDF exports of this knowledge base are available for offline use.
You can get English language technical assistance directly from Verba Technologies or from your system integrator/distributor.