Welcome

Verba Recording System Documentation

Is this a software or hardware solution?
The Verba Recording System is a software-only solution,
server/OS is delivered by our integrator partners.

What server and operating system do I need?
Any standard PC server with Windows Server 2008,
see Select your server for details.

How does it record my phone calls?
There are various ways to record calls,
see Decide how to record your phone calls.

Where can I download the software?
Find your installation media here:
http://support.verba.com/downloads (login required)

The installer asks for a serial number. How do I find it?
It's on your license certificate or in your trial email.
Ask support or your integrator.

How can I play back calls in Firefox and Chrome?
See Call playback in Firefox and Chrome

The documentation for the Verba Recording System comes in a set of documents each targeted to various roles/users of the Verba call recording system.

Quick Reference Guide	A quick overview of the web interface, the web-based media player, the search screen and the Cisco IP phone app.
User Guide	This guide explains how to access, search, list and play phone calls, how to share and publish media and how to work from Cisco phones.
Administration Guide	This guide is targeted for administrators responsible for managing user and group rights and register recorded phones and more.
Quality Management Guide	This guide is for contact center supervisors who manage quality assurance projects, design evaluation forms or evaluate and score interactions.
Deployment Guide	This guide is for system and network engineers who plan, install and configure Verba solutions.
Operation and Maintenance Guide	This guide is for system managers working with monitoring, troubleshooting, SQL administration and backup/restore operations.
Reporting Guide	This guide explains how to create and manage various reports and report types.
Dashboard Guide	This guide explains how to use the dashboard and configure widgets.
Integration Guide	This guide is for system architects and developers building integrated solutions (includes HTTP Business API, HTTP Single Sign-On API and more).

Page: Advisory - Problems with Java 6 Update 29

You can get technical assistance directly from Verba Technologies or from your system integrator/distributor.

Support channel	Contact information
Web	kb.verba.com (Knowledge Base, Documents, Advisories) support.verba.com (Book a session, Submit a case) - login ID and password required, register here: http://www.verba.com/register
Email	helpdesk@verba.com
Phone	see your support certificate