Passive call recording for Cisco UC 320 and UC 500

Passive call recording for Cisco UC 320 and UC 500 series (CUCME)

Verba can support Passive Recording on the smaller Cisco Unified Communications Manager Express IP PBX platform, however additional equipment is required to capture all of the voice calls.

This platform cannot support Central Recording utilizing the Built-in-bridge of the phones, since there is no JTAPI embedded in the Communication Manager Express build, the only way to record calls is to utilize Passive Recording.

Solution

Passive recording requires port mirroring (SPAN). The problem with the UC320/UC500 series with UCM Express is that it does not allow you to create a SPAN port (monitor session) for more than one network port at a time.

You need to deploy a standard fully managed switch that can support SPAN sessions for multiple/all ports and VLANs. An entry level switch that will support this is the Cisco Catalyst 2960-24TC-S Switch - which costs approximately $500 list price.