Groups Performance Summary
Category: Quality Management Reports
Description
The Groups Performance Summary report shows aggregated information for each group, providing the data collected from scorecards. The report shows summarized scoring information for each group and comparison for organization average scores.
Filter options
| Agent | Only evaluations for the selected agent(s) will be displayed |
| Evaluated by | Only evaluations for the selected evaluator(s) will be displayed |
| Evaluation form | Only evaluations for the selected evaluation form(s) will be displayed |
| Evaluation project | Only evaluations for the selected evaluation project(s) will be displayed |
| Groups | Only evaluations for the selected group(s) will be displayed |
| Score | Only evaluations for the selected score(s) will be displayed |
| Question | Only evaluations containing the selected answer(s) for selected question(s) will be displayed. |
Information
- Query Interval
- Print Date
- Record Count
- User
- Group Name
- Number of Agents in Group
- Group Average Score
- Organization Average Score
- Group - Organization Average Score Difference
- Number of Evaluations
- Last Evaluation Date and Time
Charts
- Groups Average Scores Comparison Chart
Report sample
