Configuring Avaya CM and AES for central recording

Owned by Kiss, Mate
May 24, 2022
1 min read

In order to take advantage of the recording support in Avaya CM and AES servers and use the Verba Recording System's Central Avaya Recording method, configuration on the Avaya side is necessary.

Initial configuration

The inital Avaya configuration for central recording includes the following steps:

Step 1 - Configure Avaya CM for recording 

Step 2 - Configure Avaya AES for recording

Step 3 - Verify Avaya CM and AES recording configuration

After these steps you can start adding extensions.

When you use Avaya-based central recording, the Verba system can record only those extensions that are properly configured on the Avaya side. It is not enough to add extensions in the Verba Recording System.