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Configuring your Verba Recording System

The Verba Recording System needs configuration both in your network and in the system itself.

Your Verba Recording System comes with an advanced web-based Central Configuration solution that lets you:

    • configure all your server and desktop recorders from a single web interface
    • automatically push configuration to all local and remote components
    • keep track all configuration changes for auditing purposes

You can access the Central configuration solution with your administrator account under Administration / Verba Servers.

Configuration steps:

Step 1 - Configure Your Network for Recording

If you haven't already done that, configure your network and your phone system for recording.

You will find the guides for various phone systems in the Network and PBX configuration chapter.

Step 2 - Configure basic Verba settings

After installation there are a couple of configuration steps to take, before your system becomes operational.

Here are quick configuration steps for different server roles you have selected during installation:

Page: Quick configuration of single-site servers
Page: Quick configuration of Media Repository server
Page: Quick configuration of Recording Server component
Page: Quick configuration of Desktop Recorder component

Step 3 - Configure phone system specific Verba settings

Different phone system and recording modes have require different settings in the Verba Recording System. You will find the corresponding parameters in the configuration tree of the Change Configuration settings tab of Administration / Verba Servers only if you have activated the corresponding services on the Service Activation tab.

Here are the descriptions of the phone system specific parameters:

Page: Avaya recorder settings
Page: Central Cisco recorder settings
Page: Central Cisco silent monitoring settings
Page: Dial-in Recorder settings
Page: IP Trade Recorder settings
Page: Passive recorder settings

Step 4 - Configure backup

Warning

It is highly important that you properly configure Backup of your Media Repository. All other components can be reinstalled and reconfigured if your Media Repository is restored.

Step 5 - Configure other advanced features

Page: Configuring call direction detection
Page: Configuring the Cisco IP Phone Service
Page: SSO with Active Directory — The web application can authenticate users using Microsoft Windows domain authentication information.

Step 6 - Configure access control

In order to provide access control to the recordings, you have to setup phone numbers/extensions, users and groups.

Page: Privilege levels — Access control is defined through user privilege levels and detailed user rights.
Page: User List — Users represent people who can log in to the recording system. Users can belong to Groups and have associated Extensions.
Page: Group List — Groups are essentially lists of Users. You can define Group supervisors who can see calls of Group members.
Page: Group Details — Groups are essentially lists of Users. You can define Group supervisors who can see calls of Group members.
Page: Extension details
Page: User rights — Each user can have different rights in the system, that define what actions are available for the user.
Page: User Details
Page: Extension list — Extensions are phone numbers configured with recording modes and user association (the basis of access control).

Settings Reference

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