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Applications required for call playback

Windows Media Player

The Verba Player uses the Windows Media Player Active-X component. With Internet Explorer browsers, Windows Media Player 7.x or a later version (tested up to Media Player 12) is required to use the player.

Windows Media Player can be installed from Help / Downloads menu or can be directly downloaded from http://www.microsoft.com/windows/windowsmedia).

Windows Media Player Active-X Plugin

If you are using Google Chrome or Mozilla Firefox, Windows Media Player and Active-X plug-in have to be installed in order to use the Verba Player. For more information about installing the Firefox Active-X plug-in for both Mozilla Firefox and Google Chrome, see Microsofts TechNet website at http://port25.technet.com/pages/windows-media-player-firefox-plugin-download.aspx.

You can test in both browsers whether the required components are properly installed or not, by clicking on the waveform icon left to the Verba Player title in the top left corner of the player frame. This test feature is only available when a recorded media file is selected to play from a call list. If one of the required components are not properly installed the test will fail.

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