Agents Skills Performance Summary
Category: Quality Management Reports
Description
The Agents Skills Performance Summary report shows aggregated information for each agent, providing the data collected from scorecards. The report shows average score values of the skills for each agent.
Filter options
| Agent | Only evaluations for the selected agent(s) will be displayed |
| Evaluated by | Only evaluations for the selected evaluator(s) will be displayed |
| Evaluation form | Only evaluations for the selected evaluation form(s) will be displayed |
| Evaluation project | Only evaluations for the selected evaluation project(s) will be displayed |
| Groups | Only evaluations for the selected group(s) will be displayed |
| Score | Only evaluations for the selected score(s) will be displayed |
| Skill | Only evaluations for the selected skill(s) will be displayed |
| Question | Only evaluations containing the selected answer(s) for selected question(s) will be displayed. |
Information
- Query Interval
- Print Date
- Record Count
- User
- Agent Name
- Group Name
- Number of Evaluations
- Agent Average Score
- Skill Name
- Skill Average Score
Charts
- None
Report sample
