Agents Quality vs Productivity (Calls Handled)
Category: Quality Management Reports
Description
The Agents Quality vs Productivity (Calls Handled) report compares the quality of the agent and the productivity of the agent for each agent, providing the data collected from scorecards and call details information. The productivity of the agent is represented by the number of the handled calls. The report details information grouped by agent(s).
Filter options
| Agent | Only evaluations for the selected agent(s) will be displayed |
| Evaluated by | Only evaluations for the selected evaluator(s) will be displayed |
| Evaluation form | Only evaluations for the selected evaluation form(s) will be displayed |
| Evaluation project | Only evaluations for the selected evaluation project(s) will be displayed |
| Groups | Only evaluations for the selected group(s) will be displayed |
| Score | Only evaluations for the selected score(s) will be displayed |
| Question | Only evaluations containing the selected answer(s) for selected question(s) will be displayed. |
Information
- Query Interval
- Print Date
- Record Count
- User
- Agent Name
- Group Name
- Number of Evaluations
- Average Call Duration
- Agent Average Score
Charts
- Agents Quality vs. Productivity (Calls Handled) Comparison Chart
Report sample
