Agents Performance Trend
Category: Quality Management Reports
Description
The Agents Performance Trend report shows the overall performance of one or more agents over a specified amount of time, providing the data collected from scorecards. The report shows the average scores for each agent on the configured time steps.
Filter options
| Agent | Only evaluations for the selected agent(s) will be displayed |
| Evaluated by | Only evaluations for the selected evaluator(s) will be displayed |
| Evaluation form | Only evaluations for the selected evaluation form(s) will be displayed |
| Evaluation project | Only evaluations for the selected evaluation project(s) will be displayed |
| Groups | Only evaluations for the selected group(s) will be displayed |
| Score | Only evaluations for the selected score(s) will be displayed |
| Time Step | Defines the resolution of the X axis.
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| Question | Only evaluations containing the selected answer(s) for selected question(s) will be displayed. |
Information
- Query Interval
- Print Date
- Record Count
- User
- Agent Average Score for each time step
Charts
- Agents Average Scores Comparison Chart
Report sample
