Agents Evaluation Summary
Category: Quality Management Reports
Description
The Agents Evaluation Summary report shows aggregated information for each agent, providing the data collected from scorecards. The report details all available information from the scorecards including agent name, evaluator name, supervisor name, evaluation date, scoring information, classification, etc.
Filter options
| Agent | Only evaluations for the selected agent(s) will be displayed |
| Evaluated by | Only evaluations for the selected evaluator(s) will be displayed |
| Evaluation form | Only evaluations for the selected evaluation form(s) will be displayed |
| Evaluation project | Only evaluations for the selected evaluation project(s) will be displayed |
| Groups | Only evaluations for the selected group(s) will be displayed |
| Score | Only evaluations for the selected score(s) will be displayed |
| Question | Only evaluations containing the selected answer(s) for selected question(s) will be displayed. |
Information
- Query Interval
- Print Date
- Record Count
- User
- Agent Name
- Group name
- Form Name
- Evaluator Name
- Evaluation Date
- Call Duration
- Call Date
- Classification
- Score
Charts
- Agents Average Scores Comparison Chart
Report sample
