Agents Evaluation Details
Category: Quality Management Reports
Description
The Agent Evaluation Details report shows detailed information for each evaluation for an agent, providing the data collected from scorecards. The report details all available information from the scorecard including agent name, evaluator name, supervisor name, evaluation date, call details, evaluation form, scoring information, classification, etc.
Filter options
| Agent | Only evaluations for the selected agent(s) will be displayed |
| Evaluated by | Only evaluations for the selected evaluator(s) will be displayed |
| Evaluation form | Only evaluations for the selected evaluation form(s) will be displayed |
| Evaluation project | Only evaluations for the selected evaluation project(s) will be displayed |
| Groups | Only evaluations for the selected group(s) will be displayed |
| Score | Only evaluations for the selected score(s) will be displayed |
| Skill | Only evaluations for the selected skill(s) will be displayed |
| Question | Only evaluations containing the selected answer(s) for selected question(s) will be displayed. |
Information
- Query Interval
- Print Date
- Record Count
- User
- Agent Name
- Group Name
- Evaluation Project Name
- Evaluation Form Name
- Evaluated by
- Evaluation Date
- Call Duration
- Call Date and Time
- Classification
Charts
- None
Report sample
